Effective date: November 5, 2026
Project fees and approval
Fees, currency, applicable taxes, billing milestones, included revisions, third-party costs and deliverables will be stated in the proposal or service agreement before you approve or pay. No project should be purchased based on an estimate or illustrative starting price unless that price is confirmed in writing.
Requesting a refund
Email info@monitechservice.com with “Refund request,” your invoice or order reference, the service involved, the amount requested and a short explanation. We may ask for information reasonably needed to review the request.
How refund decisions are assessed
We review the agreement, payments received, work completed, approved expenses and applicable consumer law. Any amount for work already performed or non-recoverable third-party costs may be deducted only where allowed by the agreement and applicable law. Work not yet started, prepaid unused recurring service, defective or undelivered agreed work, and duplicate or erroneous charges will be reviewed individually. We do not promise a blanket “no refunds” rule.
Approved refunds
Approved refunds are returned to the original payment method when possible. Processing time depends on the payment provider and issuing bank. We will communicate the approved amount and any applicable deductions. Currency conversion, bank fees or taxes may affect the amount received.
Statutory rights and disputes
This policy does not limit mandatory rights available to consumers under applicable law. If you believe a charge is incorrect, contact us promptly. You may also raise a billing dispute with your card issuer or payment provider, subject to their rules.
Contact
Monitech Global IT Services
30 N Gould St, Sheridan, WY 82801, USA
info@monitechservice.com
+1 (585) 401-7500